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Maximum Velocity Caching Software

Blue screen v3.3 Messages in this topic - RSS

wayland sothcott
wayland sothcott
Posts: 18


10/3/2019
wayland sothcott
wayland sothcott
Posts: 18
V3.4.0 blue screen on uninstall.. Can't terminate the application nore uninstall even in safe mode.
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macrog
macrog
Posts: 1


10/27/2019
macrog
macrog
Posts: 1
I am having the same issue. I accidentally installed installed Max Velo SSD and then purchased VeloSSD personal but I cant unintall MAx Velo SSD. I have removed it from Startup and attempted to uninstall but it crashes my computer every time. Please help
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wayland sothcott
wayland sothcott
Posts: 18


10/27/2019
wayland sothcott
wayland sothcott
Posts: 18
macrog, there still seems to be no solution to this. It means you cannot upgrade either. I've bought 4 licences to this software which I have used and reused on several builds. I currently only have one machine running reliably. The rest all seem to screw up at some point. It's a great shame as this really is a good way of making a hard drive as fast as an SSD if not faster. I just can't trust it to keep working.

The other products might be reliable but I've not tried them.
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bodo
bodo
Administrator
Posts: 117


10/28/2019
bodo
bodo
Administrator
Posts: 117
For the moment, it looks like Wayland would actually be able to constantly generate BSOD. In reference to this subject we only know one thing: we are not. The fact that this forum is freely accessible does not explain the need to violate its rules. As long as he does not comprehensibly describe how he generated his problem, he documented far better his attitude to this forum.
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wayland sothcott
wayland sothcott
Posts: 18


10/28/2019
wayland sothcott
wayland sothcott
Posts: 18
bodo, I did not read the rules, I am just conducting myself in the way I see as reasonable. The number of machines I have built with MaxVeloSSD and had this problem tells me you could easily reproduce it. A Windows 7 Ultimate machine with everything on the C: HDD and a 60GB SSD.
It will probably screw up the system at some point and want to repair. I had one do this last week. It could not complete the repair. When I disconnected the SSD the system was able to repair and boot. Then when I tried to remove the MaxVeloSSD driver it would blue screen as usual. After this the system would be toast.

As I've suggested many times we need a tool to remove the driver. Even if it's just so we can upgrade, which we can't do currently.
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Eric Teague
Eric Teague
Posts: 4


11/21/2019
Eric Teague
Eric Teague
Posts: 4
I have Win 10 Pro 1903 and MaxVeloSSD version 3.3.0.3

I tried to update to the latest with these steps.
1. Run installer and the installer tells me to close open version
2. I closed the open program, ran the installer and it told me to uninstall the program.
3. I tried to uninstall it and it rebooted without warning (no BSOD at this time)
4. There is no cache listed in the program at this point
5. On reboot, I tried to install and it told me to uninstall
6. I uninstalled and it now BSODs. It also periodically messes up the BIOS as I have to reset the BIOS to get it to boot then reconfigure the RAID.
7. I tried Safe Mode but it did not help.

At no point did it ever tell me to manualyy remove the cache as part of the uninstall process.

As others have mentioned, I cannot uninstall the program as it BSODs as soon as it tries to "deinstall the driver".

Should I recreate the cache then remove it?

Why does it have to uninstall as every program I know of can update over itself?
edited by Eric Teague on 11/21/2019
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bodo
bodo
Administrator
Posts: 117


11/21/2019
bodo
bodo
Administrator
Posts: 117
I see, we´ll be reviewing your report and keep this forum posted.
This will take a day or two since it just takes time.
In point 6 you write about BIOS. What BIOS ? There is no way we interact with BIOS of any kind.
maybe you can check point 6 in between.
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Eric Teague
Eric Teague
Posts: 4


11/21/2019
Eric Teague
Eric Teague
Posts: 4
#6 was my MB BIOS but I think that was not related to your product. It's been flaky for a while.

Thank you for your quick response.
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bodo
bodo
Administrator
Posts: 117


11/27/2019
bodo
bodo
Administrator
Posts: 117
Hello,
The BSOD is a new bug in Windows10. We know the Windows API function & Microsoft has been alerted.
Our code didn´t change and worked flawless on older versions. We wouldn´t have changed our source code and had it not been tested completely. ( moderator clears his throat )
It is a real showstopper because we can not publish our update without a proper fixup.
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wayland sothcott
wayland sothcott
Posts: 18


11/27/2019
wayland sothcott
wayland sothcott
Posts: 18
Hello Bodo,

Eric's bug is not new. I had the same bug on Windows 7 and Windows 10.

The driver cannot be uninstalled.
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bodo
bodo
Administrator
Posts: 117


11/27/2019
bodo
bodo
Administrator
Posts: 117
Ok , it is already in Windows 7. I just saw it happening. The OS BSODs (crashes) when it is called from the APP ( from _usermode_ (!!!) )
Need to work around it.
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wayland sothcott
wayland sothcott
Posts: 18


11/27/2019
wayland sothcott
wayland sothcott
Posts: 18
bodo wrote:
Ok , it is already in Windows 7. I just saw it happening. The OS BSODs (crashes) when it is called from the APP ( from _usermode_ (!!!) )
Need to work around it.


I'd be happy with a work around. So you can reproduce the problem which means you can find an answer. We'd all be delighted when this is fixed. I would very much like to fit massive hard drives with smallish SSDs caching them. Even better that I can just add an SSD to an existing system with your caching. I can't at the moment, it will break. If you'd like some diagnostic logs or something I'd be happy to help.
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Eric Teague
Eric Teague
Posts: 4


12/8/2019
Eric Teague
Eric Teague
Posts: 4
I know that it's Christmas & you are likely busy but, I'm just checking in to see if any progress has been made in ID'ing the cause of the BSOD or a method that we could use to uninstall the old version in order to install the new version?
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bodo
bodo
Administrator
Posts: 117


12/8/2019
bodo
bodo
Administrator
Posts: 117
To remove an older version:
Go to Task Manager / Services and delete the service "MaxVeloSSD".
Reboot.
Then uninstall the software with windows. No BSOD can happen.

There is no warranty of any kind but we use this method and it worked.

You are right: we are busy because of Christmas and other things.
Updated setups are in work.
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Eric Teague
Eric Teague
Posts: 4


12/8/2019
Eric Teague
Eric Teague
Posts: 4
Unfortunately, no service by that name is running. I also checked for "max" "velo", "SSD", "elite"and "byte".

My thought is that the service was partially uninstalled in the first attempt at using the uninstall feature and it left something behind.

---Update--- I got it to uninstall without BSOD and install after that. Here are the steps:

1. Using the SysInternals (https://docs.microsoft.com/en-us/sysinternals/) AutoRuns (pick 32 or 64 bit version), I disabled (unchecked) all MaxVelloSSD related items (see pic). The easiest way is to filter the results on the "Everything" tab for the word "max", then uncheck each relevant item.




2. No need to save after you uncheck the relevant items.

3. Reboot

4. Open AutoRuns, Filter for Max, and verify that they were indeed not running on reboot.

5. Uninstall MaxVeloSSD

6. Reboot

7. Install and setup MaxVeloSSD per your needs.

Merry Christmas smile
edited by Eric Teague on 12/8/2019
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wayland sothcott
wayland sothcott
Posts: 18


12/8/2019
wayland sothcott
wayland sothcott
Posts: 18
Well Done Eric!!!

I've not tried this yet but I do have a machine that has the old version so I will know tomorrow.

Bodo, please take note. I expect this could be built into the uninstall command.

Also worth noting is that having downloaded a huge amount of data using Valve Steam the computer crashed launching a game whilst the SSD data was still being written to HDD. When Windows 10 came back up it was not happy and would not repair. The solution was to disconnect the SSD. Windows 10 was then able to repair on next boot. To get the cache running again Velo had to be told not to use the SSD and the SSD had to be formatted outside of Windows (Linux Mint live USB).

It would be good if MaxVelo could disabled itself for these instances and not require me to pull the wire off the SSD.

My solution to prevent this is to switch to write through cache so there is nothing on the SSD waiting to go on the HDD.
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bodo
bodo
Administrator
Posts: 117


12/10/2019
bodo
bodo
Administrator
Posts: 117
I have this new MaxVeloSSD Setup here, it is tested to remove old Installation and avoid BSOD but alpha quality.
The quality of the cache is release quality and got optimized speed as mentioned earlier.
https://www.elitebytes.com/downloads/MaxVeloSSD3.5.0.2Setup.exe

It is not public yet. Please post your experience with the infamous BSOD issue reported here.

instructions:
If you have existing cache then it will need to run 3 times and reboot each time.
If not 2 times , or if it is installed on a new system 1 run is enough.
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bodo
bodo
Administrator
Posts: 117


12/14/2019
bodo
bodo
Administrator
Posts: 117
Hello,
MaxVeloSSD 3.5.0.2 and VeloSSD 3.0.2.0 both with the BSOD fix are public online now. I thank the contributors of this forum for their valuable work.
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wayland sothcott
wayland sothcott
Posts: 18


12/14/2019
wayland sothcott
wayland sothcott
Posts: 18
Hello Bodo,

Thank you for working on this. MaxVeloSSD is such a great tool I want to use it to speed up computers all over the place. I will be trying this tomorrow on an existing Windows 7 machine. By the way I could not register with the key because it says the server was off line.
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